Do I have to pay any Shipping & delivery Charges?

Currently we are offering Free shipping on all orders.

If I received a wrong product , can I get it replaced?

We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product

please raise a

replacement request on wizards@theindianthreads.com.

I have placed my order. What next?

Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-

mail/SMS.

If I received a physically damaged product , can I get it replaced?

Delivery is usually safe, but, if you receive a damaged product you can return it. To avoid any hassle,

go through the following steps:

– On delivery, check if the product is packed properly, is factory sealed and there is no physical

damage to the carton.

– If you are concerned, don’t open the product yourself. Drop a mail wizards@theindianthreads.com

for further assistance.

I have placed my order. What next?

We believe in making your shopping experience perfect. However, if you receive an open or a

tampered package, please do not accept it. Report this concern by droping a mail on

wizards@theindianthreads.com

What should I do if I find my package opened or tempered with upon delivery?

We believe in making your shopping experience perfect. However, if you receive an open or a

tampered package, please do not accept it. Report this concern by droping a mail on

wizards@theindianthreads.com

How do I place a cancellation request on INDIAN THREADS?

You can cancel all items before they have been shipped from our warehouses. To cancel the order

write us at wizards@theindianthreads.com.

The refund amount will be credited back into your Bank Account within 15 days.

How do I place a return/replacement request on INDIAN THREADS?

If you are not completely satisfied with your purchase from INDIAN THREADS, you can click on

Return to create return request, further your request will be processed.

Why have I not received my order yet?

Due to unforeseen circumstances, it is possible that your order might get delayed. We always strive

to deliver the product within 5-7 working days. Drop us a mail at wizards@theindianthreads.com

Coupon terms & Conditions.

Coupon Codes Issued at INDIAN THREADS are only valid at theindianthreads.com.

· Coupons are to be used/entered on the cart page.

· No Coupon can be used in conjunction with other coupon code, if found that there is a

conjunction of coupon/offers, the order will be cancelled on an immediate basis.

· Store-Credits can only be used for one-time purchase only and can be conjucted with any

Coupon code.

· All the coupons have a specified timeline for its usage, and have to be used within the

specified timeframe.

· INDIAN THREADS holds and reserves the right to cancel the order if the purchase behavior

looks suspicious or fraudulent.

· INDIAN THREADS Coupons are not exchangeable for Cash, or Refund of any sorts.

· INDIAN THREADS Holds and reserves all the rights to change the T&C of any Coupon Codes

or cancel any campaign at any given time without any prior notice.

· No Two offers can be combined for any orders for any item already on Sale. If there are any

orders which are found with conjunction offers (accidently or intentionally) will be immediately

Cancelled. You can get in touch with our wizards if you have any further query, at

wizards@theindianthreads.com .

· Store Credits are an exception and can be used with the Sale.