HOW TO SHOP

1 Login or create new account.
2 Review your order.
3 Payment & FREE shipment

If you still have problems, please let us know, by sending an email to support@website.com . Thank you!

SHOWROOM HOURS

Mon-Fri 9:00AM - 6:00PM
Sat - 9:00AM-5:00PM
Sundays by appointment only!

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Shipping and Delivery

Currently we are offering Free shipping on all orders.

Sit back and relax! Once your order is confirmed, we will share the order id and tracking details via E-mail/SMS.

Delivery is usually safe, but, if you receive a damaged product you can return it. To avoid any hassle, go through the following steps:
- On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
- If you are concerned, don’t open the product yourself. Drop a mail wizards@theindianthreads.com for further assistance.

We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by droping a mail on wizards@theindianthreads.com

We believe in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by droping a mail on wizards@theindianthreads.com

You can cancel all items before they have been shipped from our warehouses. To cancel the order write us at wizards@theindianthreads.com.
The refund amount will be credited back into your Bank Account within 15 days.

If you are not completely satisfied with your purchase from INDIAN THREADS, you can click on Return to create return request, further your request will be processed.

Due to unforeseen circumstances, it is possible that your order might get delayed. We always strive to deliver the product within 5-7 working days. Drop us a mail at wizards@theindianthreads.com

- To ensure smooth & safe delivery of your orders, we have tied up with a number of trustworthy delivery partners. Once your order is dispatched, you will be informed about the delivery details via e-mail/SMS.
- Courier partner is selected based on their serviceability in a particular pin code.
- Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

All items are carefully & safely packed and sealed to ensure that they are not damaged enroute. Our delivery partners are trained to handle your precious cargo with extreme care.

Dispatch time varies depending upon the location of the vendor & serviceability of courier partner in that area. Your order will be dispatched within 7 business days.

Currently this feature is not available. You can open the product only once you have made the full payment to the delivery executive in case of cash on delivery orders. However, if for some reason you are not satisfied with the product you can initiate a refund or replacement without any hassle.

- Your order is usually shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery.
- An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to our warehouse. Our customer care executive will then get in touch with you to inform the non-delivery.

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